Contact center resilience: rapidly shifting to remote, digital care and sales

Use Conversational AI and messaging to keep operations running during the coronavirus pandemic and its related business disruptions

Original Broadcast Date: 2020-03-19

12:00 PM EST / 9:00 AM PST

Continuing business operations

In our last webinar, our experts discussed some potential implications of the COVID-19 virus on contact center operations. In this webinar, we’ll offer specific actions managers can take right away to continue operating in the face of disruption.

Steps to take

Our experts will outline steps you can take now to make your contact center more resilient in the short and long term. In this webinar, we’ll discuss:

  • Standing up and operationalizing a remote-work contact center
  • Rapidly shift voice calls to more efficient and scalable digital channels like messaging to preserve revenue
  • Deploying automation and AI to increase capacity
  • Keeping your customers informed to prevent churn

Register now to watch on-demand.

During the event, you'll hear from contact center experts on the technical and operational considerations of operating contact centers remotely:

Melanie Longdon

SVP Transformation

Mike Carney

VP Technical Solutions & Delivery

Paul Gillespie

Sr. Operational Excellence Manager

Watch on-demand

Register to watch the full session on-demand.