Operating contact centers during the coronavirus outbreak

The practicality of remote work and other risk considerations

Original Broadcast Date: 2020-03-12

12:00 PM EST / 9:00 AM PST

A viral threat

Outbreaks of new virus infections like coronavirus (or Covid-19) are always of public health concern. For contact centers, with sometimes large groups working together in close quarters, the risk of exposure may be particularly troubling.

Preparation measures

Contact center operators should prepare to respond to varying levels of severity over indefinite timelines and refine business response plans as needed.

In this webinar, we’ll:

  • Discuss some potential implications of the Covid-19 threat on contact center operations. 
  • Review some official risk mitigation strategies and their potential impacts on contact center operations.
  • Discuss the feasibility of practical solutions, such as remote work and automation, for adhering to official guidance while continuing to fulfill the contact center’s mission.

During the event, you'll hear from contact center operations experts:

Melanie Longdon

SVP Transformation

Alan Ranger

VP Global Market Development

Watch on-demand

Register to watch the full session on-demand.