ON-DEMAND WEBINAR
Operating contact centers during the coronavirus outbreak
The practicality of remote work and other risk considerations
![](https://d1hryyr5hiabsc.cloudfront.net/web2020/img/mkto-template/calendar-icon@1x.png)
Original Broadcast Date: 2020-03-12
A viral threat
Outbreaks of new virus infections like coronavirus (or Covid-19) are always of public health concern. For contact centers, with sometimes large groups working together in close quarters, the risk of exposure may be particularly troubling.
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Preparation measures
Contact center operators should prepare to respond to varying levels of severity over indefinite timelines and refine business response plans as needed.
In this webinar, we’ll:
- Discuss some potential implications of the Covid-19 threat on contact center operations.
- Review some official risk mitigation strategies and their potential impacts on contact center operations.
- Discuss the feasibility of practical solutions, such as remote work and automation, for adhering to official guidance while continuing to fulfill the contact center’s mission.
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During the event, you'll hear from contact center operations experts:
![](/rs/501-BLE-979/images/melanie-longdon-headshot.png)
Melanie Longdon
SVP Transformation
LivePerson
![](/rs/501-BLE-979/images/alan-ranger-headshot.png)
Alan Ranger
VP Global Market Development
LivePerson
Watch on-demand
Register to watch the full session on-demand.