Why Bots Fail: your checklist for success

Ensure your bot is launch-ready with our simple checklist

Original Broadcast Date: 2021-05-05

12:00 PM EST / 9:00 AM PST

Laying the foundation for a seamless and successful bot launch

In our last segment of “Why Bots Fail” we learned that 80% of customers expect personalized information no matter where they are in the customer journey. We discussed the absolute necessity to understand your customer base in real time, identifying intents and context of customer inquiries, and extracting key analytics to better serve your customers.

In addition to these critical components, leading brands have come to understand that building an impactful bot is only the first piece of the puzzle — the launch is just as key. To successfully launch a new bot, it’s important to have a strong foundation and understanding of potential pitfalls.

Identifying and resolving pitfalls before your bot goes live

Enter: LivePerson’s Pre-Launch checklist — your complete guide to identifying and resolving common pitfalls before your bot goes live. The checklist walks you through a series of use cases to validate your bot’s effectiveness, ultimately minimizing risk and other points of failure.

During this webinar, we’ll cover:

  • Laying the foundation for a successful automation strategy
  • LivePerson’s Pre-Launch checklist which covers various use cases to test your bot's aptitude
  • How to design your bot to proactively avoid common pitfalls

You’ll hear from LivePerson’s Conversational AI Experts firsthand.

Chris Radanovic

Conversational AI Expert

Dhoreena Ventura

Senior Product Marketing Manager

Watch on-demand

Register to watch the full session on-demand.