How Virgin Atlantic transformed customer care
Using business messaging to reduce calls and modernize customer experience
Original Broadcast Date: 2020-02-20
Going conversational with messaging
Airlines are shifting away from voice calls to reap the benefits of business messaging. Learn how Virgin Atlantic is going conversational on channels like SMS, WhatsApp, and Apple Business Chat.
Virgin Atlantic’s road to 40% digital interactions
Learn about new capabilities to shift calls to messaging leveraged by Virgin Atlantic and others, including how to:
- Deflect incoming calls to messaging
- Implement and measure conversational programs
- Promote messaging to customers
- Orchestrate digital customer journeys
- Deploy bots and automation to scale capacity
Register now to watch on-demand.
During this event, our conversational commerce experts and clients will show specific examples of how airlines can reduce calls and enhance customer experience with messaging.
VP Global Market Development
Register to watch the full session on-demand.