The most innovative brands choose LivePerson to power conversational commerce

Our AI-powered chat & messaging platform has proven to increase sales and reduce customer care costs

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Our customers engage their consumers where they already are

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AI-powered chatbots make it easy to scale

Nearly 70% of consumer inquiries can be automated making it easy to scale — without having to hire an army of agents to handle conversations. LivePerson has a complete solution to build, manage and optimize chatbots for your business.

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LiveEngage is your command center for conversational commerce

Message with consumers on the most popular digital channels — all from a single place. LiveEngage makes it easy to route, monitor, measure and manage millions of conversations.

Sales & Marketing

Customer Care

Interactions drive transactions

The web was designed for content sharing but not for commerce. 90% of consumers start research and shopping online, but less than 15% of sales happen online. Consumers need to ask questions, get advice, and understand options before they make purchases. Conversational commerce makes this possible without having to visit a store or placing a call. And the results have been incredible.

Increase in conversions

Increase in average order value

Sales & Marketing

Customer Care

Capitalize on every customer care conversation

The majority of our day-to-day conversations happen in messaging channels like SMS and Facebook Messenger — it's how we prefer to communicate with friends and family. So it's not a surprise 8 out of 10 consumers choose messaging over voice to get support or service after they buy something.

Decrease in customer care costs

Peak in customer satisfaction