Travel is surging: How to stay ahead of demand and win in CX

Rapidly scale your care and commerce operations with Conversational AI & Messaging

Original Broadcast Date: 2021-06-09

12:00 PM EST / 9:00 AM PST

Overcome staffing limitations & scale with ease

Data from the Transportation Security Administration shows a 1,200% year-over-year increase in travelers passing through airport security during the month of April alone — yet, consumers’ desire to travel is far from its peak. As latent demand for travel grows, leading brands are taking action to prepare for the continued surge.

Learn how LivePerson’s contact center as a service (CCaaS) along with AI-powered messaging can help travel brands overcome limitations of reduced staff capacity and act as “surge protection” for both predictable and unpredictable fluctuations in sales and service demands, all while providing exceptional customer experience. We’ll discuss industry best practices to meet demand in the short-term, along with actions you can take now to accelerate growth and revenue potential long-term.

During this webinar, you’ll hear from LivePerson’s Travel Experts on:

  • Preparing your customer communication strategy for contact surges
  • Increasing travelers’ convenience through use of digital channels
  • How AI-powered messaging increases CSAT and drives incremental revenue

You’ll hear from LivePerson’s Travel Experts firsthand.

Jared Eisenlohr

Area Vice President - Travel, Retail, & Technology

Mariam Reza

SVP Enterprise Solutions

Watch on-demand

Register to watch the full session on-demand.