Reimagining communication in the travel and hospitality industry

How AI-powered messaging is transforming the way that travel & hospitality brands interact with customers throughout the pandemic response and beyond

Original Broadcast Date: 2020-07-30

12:00 PM EST / 9:00 AM PST

Navigating rapid transitions in the travel & hospitality industry

In the midst of the COVID-19 pandemic, the travel industry has had to become more flexible, resilient, and empathetic than ever before. Between a rapid transition to work-from-home environments and managing unprecedented contact volumes, there’s a lot for brands to consider. Learn how top travel brands are using AI-powered messaging to manage queues, issue vouchers, and plan for the future — all while maintaining the customer experience.

Finding opportunity amid change

While there are unique challenges facing the travel & hospitality industry today, there is also a unique opportunity to reinvigorate the vertical at an unprecedented pace. The demand for overnight stays, flights, and travel in general will return. Leading brands are preparing by keeping real-time, verbatim customer intents at the center of their decision-making by aiming to create experiences catered directly to the needs of the customer as they watch the new normal unfold.

During the session, you'll hear from LivePerson experts who specialize in Conversational AI solutions for travel & hospitality brands.

Jared Eisenlohr

Area Vice President, Travel & Hospitality

Brian Donnelly

Marketing Director

Watch on-demand

Register to watch the full session on-demand.