What does a genuine long-term commitment to enterprise digital innovation look like?

I recently had the privilege of experiencing such dedication, and sharing it with a room full of executives in London, via a conversation with Raz Khaliq, Digital Optimization Lead, of UK insurance giant Direct Line Group. DLG has been a LivePerson customer since 2005, long before any of us could have imagined the primitive cell phone in our pocket would one day allow us to message with our favorite brands.

Raz highlighted the transformative impact of integrating WhatsApp as a customer service channel at Direct Line, enhancing the overall customer experience while leveraging Gen AI to boost operational efficiency. They are now expanding these initiatives further, continually using innovation to be a stand-out in a centuries-old industry.

Becoming and remaining an innovator is not easy. To help our customers, our team is continually working on strategic guides and playbooks like our latest ebook  “A modern, best-of-breed approach to CCaaS solutions.”

Remaining compliant while navigating AI in the contact center and beyond is another hot topic for our enterprise customers. We recruited AI law expert Barry Scannell, Partner at William Fry, to advise our customers at the London event. That discussion proved so valuable, we asked Barry to  join us in a webinar  to make the content useful for a broader audience.

I trust you will find this collection of insights valuable, and that all of you in the Northern Hemisphere can enjoy some well-deserved rest and relaxation this summer as we prepare for the next wave of innovation ahead!

In case you missed it...

We’ve recently released quite a few new product capabilities and enhancements to the Conversational Cloud® in Q2.

Here are a few of the highlights:

• Voice to Digital: Unify your voice and messaging conversations in a single digital platform.
• Conversation Orchestration: Intelligently create seamless and personalized conversational journeys
• Prompt Library enhancements: We’ve made some updates to help users get increased transparency and control within the Conversational Cloud Prompt Library.
• Secure Forms Studio: No need to reach out to the LivePerson team to create a secure form anymore. Our new Secure Forms Studio allows you to create customizable secure forms yourself.

These are just a few of our new capabilities, catch up on all our latest product updates in this short video:





Click here to watch the video or head to our Knowledge Hub to read more about all of our Q2 updates.

Your new Tuesday routine

Keep up with the latest AI news in our podcast, Generation AI. Hosted by LivePerson’s CMO, Ruth Zive, and Chief Scientist, Joe Bradley, this podcast invites experts in data science, customer experience, and more to share their experience using AI to drive business outcomes. New episodes drop every other Tuesday.

Subscribe to the podcast

Looking forward to continuing the conversation next month,

Kevin and the LivePerson team

G2 named LivePerson a Leader in their Grid® reports for Bot Platforms, Chatbots, Conversational Marketing, and Live Chat. We care about your opinion. Share your review here.