Now you can manage email, Twitter and Facebook alongside your other messaging channels to increase agent efficiency & customer satisfaction
Most brands support customer inquiries across a variety of channels — emails, tweets, DMs, chats, posts, texts — but have to use multiple services and dashboards to manage everything.
By connecting those channels to a single conversation management platform, brands can dramatically increase agent efficiency and ensure they have access to standardized content and reporting.
Join this webinar to learn how EmailConnect and SocialConnect make it possible to more efficiently manage customer conversations, regardless of channel. In this session you’ll learn how to:
During this event, our conversational commerce experts will show specific examples of how SocialConnect and EmailConnect can level up your customer experience.
Sr. Director, Enterprise Solutions