Introducing: Email and SocialConnect

Simplify customer care with social media, email and messaging on one platform

Original Broadcast Date: 2019-11-14

12:00 PM EST / 9:00 AM PST

Email and social media on one platform

Most brands support customer inquiries across a variety of channels — emails, tweets, DMs, chats, posts, texts — but have to use multiple services and dashboards to manage everything.

By connecting those channels to a single conversation management platform, brands can dramatically increase agent efficiency and ensure they have access to standardized content and reporting.

Consolidate, then automate

Join this webinar to learn how EmailConnect and SocialConnect make it possible to more efficiently manage customer conversations, regardless of channel. In this session you’ll learn how to:

  • Use conversation routing, chatbots, and agent-facing automation to increase efficiency when handling emails and social messages
  • Give consumers the option to switch from an email thread to a messaging conversation, or from a tweet to a DM with the click of a button

During this event, our conversational commerce experts will show specific examples of how SocialConnect and EmailConnect can level up your customer experience.

Nirali Amin

Sr. Director, Enterprise Solutions

Adam Steele

Product Manager

Watch on-demand

Register to watch the full session on-demand.