Break engagement barriers with proactive mobile messaging
How to start and scale ongoing, two-way customer conversations
Original Broadcast Date: 2020-04-16
Conversation, not frustration
Customer relationships at this moment are rife with uncertainty. Now more than ever, brands must keep people informed and offer help, not put them on hold or send them to a website. Messaging notifications are a start but shouldn't be a dead end.
Mobile messaging offers a channel easily scalable for two-way, automated interactions. Keep customers informed with 90% open rates, and let them reply directly rather than drive calls or clicks that lead to frustration. Conversational AI scales personalized dialogue across your contacts.
Improve care, marketing, and sales
In this webinar, our experts will discuss how proactive two-way messaging helps to:
- Accelerate customer journeys. Trigger automated outbound texts from events in CRM or other digital channels, and be confident your message will get through.
- Reduce calls and other inbound contact. Contact centers get overwhelmed when customers can't serve themselves - make sure you're keeping them informed and responding to inquiries on the same convenient channel.
- Increase conversion rates. One-way marketing texts that drive calls or clicks lead to abandonment. Remove the friction and let customers convert with a simple in-channel response.
Register now to watch on-demand.
During the event, you'll hear from messaging and customer experience experts.
Principal Product Manager
Register to watch the full session on-demand.