LivePerson x Forrester: Bringing the conversation back to voice

Leveraging voice in the new world of digital customer engagement

Thursday, Jan. 27th

12 PM ET | 9 AM PT

Brand leaders, analysts, and marketers alike have long been searching for the secret sauce of customer engagement as the world becomes increasingly more digital. The theme that continues to emerge? Meet. Customers. Where. They. Are. We’ve come to understand that customers want to engage with brands in the messaging channels they use every day to talk to friends and family — and research from Forrester shows us that, just like with friends and family, many prefer to have more serious or sensitive conversations with brands over the phone. Industry leaders will need to enable intelligent conversational experiences that carry context across all channels.

That’s why LivePerson has assembled a powerhouse team to bring Voice solutions into the new age of digital customer engagement. With advanced speech recognition, robust CRM integration, and LivePerson’s leading Conversational AI, Voice evolves into a welcoming, personal, efficient experience. Gone are the days of circular, unhelpful IVRs. Now, analog voice can be transposed to rich, first-party intent data that helps customers get the personalized support they need at the scale of enterprise business.

Hear from Customer Experience Experts on:

  • Why voice will elevate customer engagement in 2022
  • How LivePerson is bringing Voice into the new age with advanced speech recognition, robust CRM integration, and our leading Conversational AI
  • Predictions for the voice space in 2022

You’ll hear from experts firsthand

Tim Walsh

Vice President of Sales, Voice

Max Ball

Principal Industry Analyst

Daniel Sincavage

Vice President of Voice Operations

Jay Blazensky

Vice President of Business Development, Voice

Register now

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