We’d like to offer you a unique opportunity to join the inaugural meeting of our Phoenix User Group. The meeting is scheduled for Thursday, June 5th at the Dave & Buster's in Tempe, Arizona. Participation in the User Group will afford you an opportunity to network with other LivePerson users in the Phoenix and surrounding area, glean best practices from LivePerson, LivePerson partners, and peers, gain insight into new and forthcoming functionality in the LiveEngage platform, and much more. By participating as an inaugural member of the Phoenix User Group, you’ll have an opportunity to help shape its charter and topics for discussion at upcoming meetings.


What are User Groups?


LivePerson User Groups provide our clients the opportunity to develop meaningful connections with other LivePerson end users. Typical attendees include web agents, service representatives and call center operators. Members will also have the opportunity to interact with product subject-matter experts from LivePerson and LivePerson partners who provide insights around best practices, tips and recommendations on various product features, and much more. User Groups are not marketing events. Rather, the intent is to equip our customers with the tools they need to be immensely successful in their use of LivePerson. A designated community for each local User Group resides within LivePerson Connect; only local User Group members can access that space, thus providing each User Group with a controlled forum for collaboration and communications.

Agenda - Thursday, June 5th


11:15  11:30


Arrival

11:30 – 12:00


Lunch

12:05 – 12:20


Introductions, Connections Exercise

12:25  1:10


Local User Presentation: “Chat Agent Management Best Practices,” by Russell Flymen, Sales Chat Team Lead, Knoah Solutions

1:15 – 2:05


Technical Discussion/Roundtable: “Intelligent Targeting with LivePerson,” by Richard Travasso, Program Manager, Customer Success Organization at LivePerson

2:10 – 2:30
Feedback, Election of User Group Officers, Planning for Next Meeting

   

Have any questions?

Feel free to contact Matt Howard, LivePerson’s User Group Manager



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Venue Address

Dave & Buster's
2000 E Rio Salado Pkwy
Tempe, AZ 85281
(480) 281-8456

How do I join?

After filling out the form below, we urge you to register to our customer community, LivePerson Connect, and join the Phoenix User Group in order to confirm your attendance, acquaint yourself with the User Group Program, and link up with other members.

Register Today!

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