Live - Virtual Event
The dawn of the new bot: Conversational AI that’s anything but artificial
During this live virtual event, participants will have the opportunity to hear from APAC thought leaders and subject matter experts in Customer Experience on making millions of conversations as personal as one.
Wednesday, March 23, 2022
1pm Sydney / 10am Singapore / 11am Tokyo
The global pandemic saw many race to accelerate their digital transformation. Brands scrambled to understand changing customer needs, resolve problems quickly and prevent customer churn, all whilst trying to find process efficiencies, people productivity and revenue gains. Some brands turned to chatbots to cope with the large influx - only to find themselves with irate customers and frustrated teams. Some even abandoned their bots. These “old school” bots have their use cases. But in an environment where more consumers are engaging digitally, brands need today's AI-based chatbots that can better understand consumers' intentions and address inquires quickly, allowing personalization at scale.
Attendees will hear from:
- Greg Miller, futurist and Cofounder of Faethm on the human impact of automation. How can employers prepare their workforce with skills of the future, through AI? What challenges should they be mindful of?
- BUPA’s Contact Center leader, Caitlin Bridger, on their conversational CX journey to date. With over 31 million customers globally, what does the vision and blueprint for a human-touch CX at scale encompass?
- Hamish Cargill, Director of Principals’s thought leadership on how leading brands across retail, banking, healthcare, travel and government are putting human centered design at the heart of their brand voice.
Join us as we showcase conversational artificial intelligence
How will it enable you to deepen your understanding of consumers, and build better connections that make them feel seen, heard, and valued? Don’t miss the opportunity to gain access to industry experts showcasing a roadmap to success. Realise your brand’s potential, unlock new growth and deliver better CX outcomes!
Greg Miller
Caitlin Bridger
Hamish Cargill
Showcase Agenda
Event Commences
Moderator
Welcome & Opening Address
Ian Kinsella, SVP APAC, LivePerson
Keynote Presentation: AI is a Social Revolution not a Technological Invasion
Greg Miller, Cofounder, Faethm
Customer Spotlight | BUPA: Taking the CX leap with the right technology
Caitlin Bridger, Digital Contact Centre Manager, Customer & Business Operations, BUPA
Fireside Chat | Humanising brands: learnings from leading APAC brands
Hamish Cargill, Director, Principals
Kate Sterling, Regional VP of Alliances, APAC LivePerson
The Roadmap | Starting, optimizing, and accelerating your journey with bots, AI, & automation
Prem Pavan, Vice President Sales - Asia
Audience Q&A
Closing Remarks
Moderator