Webinar

Conversational AI is more than just chatbots

Learn how AI is innovating the way brands communicate with consumers through messaging.

Wednesday, 13th April 2022

10 AM SGT | 12 PM AEST

Conversational Artificial Intelligence is more than just chatbots

Learn how AI is innovating the way brands communicate with consumers through messaging.

The chatbots that we know, and have largely experienced still have their uses today. They allow for simple FAQ responses, or to direct us to a live agent. These online virtual assistants guide us to self service pages or web content, for booking a flight or buying a new appliance for example. In the past these Bots may have left us feeling frustrated. Fortunately the technology has moved on and the new generation of chatbots allow for vastly superior experiences. We can now enjoy fully conversational automated journeys and a seamless transfer between bot agents and human agents with a personalised tone of voice. These capabilities ensure that consumers don't end up on a broken journey and will result in strong customer sentiment scores such as NPS and CSAT.

LivePerson’s Conversational AI has helped our brands achieve:

  • A seamless digital journey by integrating Live Chatbot and Live Human Agents as required
  • A 20% reduction in overall cost to serve
  • Up to 40% of conversations are fully contained by their chatbot allowing human agents to focus more time on valuable and complex intents.

Understand the different use cases for old vs new chatbots - and what are some easy next steps that you can take to upgrade your chatbots and see an increase in your customer sentiment scores and an improved customer experience. Join us to learn more.

Hear from LivePerson’s expert, Paul Brandes

Paul Brandes has been instrumental in building successful customer roadmaps by guiding the adoption of the right channels, technologies, and innovation. Paul has an extensive background in delivering successful programs of work for many of LivePerson’s enterprise customers, including BUPA Australia, Westpac Bank and Commonwealth Bank of Australia.

Paul Brandes

Strategy Lead - LivePerson APAC

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