We know our customers do amazing things with our products. Now is the chance to show off the star on your team and your innovative solutions that elevate customer engagement to the next level! Scroll to the bottom of this page to nominate your team and solutions for a LivePerson Customer Hero Award!
Please note - nominations are due by SEPTEMBER 6th! If you are submitting nominations for multiple awards, please fill a new form for each nomination. If you are sending supporting documentation / additional details (helpful but not required!), please send them to Myke Mansberger at [email protected]
Categories : View descriptions and criteria below
Most Innovative Deployment - Chat
This award is to recognize the most innovative use of the LivePerson solution. It will be judged on but not restricted to:
Business Innovation:
- Implementation of LivePerson impacts existing business processes
- Application to address a unique or new business problem
- Optimization techniques used to improve conversion / results eg. MVT
- Innovative use of scorecard metrics to drive improvements in performance
- Use of LivePerson as a marketing tool
Technical innovation:
- New application of the LivePerson solution
- Integration with other applications and technologies
- Innovative use of Business Rules
Consider how your LivePerson implementation is innovative and interesting and delivers against some of these or similar criteria. Consider the current and any anticipated impact the project will have on business success.
Most Innovative Deployment - Non-Chat
This award is to recognize a groundbreaking use of any non-chat tool (e.g., using mobile solutions, innovative promotions, use of customer intelligence via LP Insights). Consider how your LivePerson implementation is innovative and interesting and changing the way your company engages with customers. Consider the current and any anticipated impact the project will have on business success.
The Ownership Award (Sales Agent)
One of LivePerson’s core values is the idea of “Be an Owner”. This award will honor a Sales Agent who exemplifies eagerness and ability to identify problems or areas for improvement and takes full responsibility to find a solution that ultimately creates meaningful connections with their customers.
Qualitative criteria that you can consider when submitting your nomination:
Please apply as much weight and importance to qualitative attributes as performance metrics. Consider these and others of your own:
- Teamwork
- Self-motivation
- Innovation
- Leadership
- Dedication
- Personality
Quantitative criteria that you can consider when submitting your nomination:
- Conversion event per hour compared to median and the rest of the team – please specify the sales, service or other conversion event.
- Customer satisfaction score compared to median and the rest of the team.
- Chats per hour compared to median and the rest of the team.
The Helping Others Award (Service Agent)
Another LivePerson core value is “Help Others”. As helping others is at the core of a Service Agent’s roles and responsibilities, this award will honor a Service Agent who goes beyond the call of duty to create meaningful connections with their customers.
Please apply as much weight and importance to qualitative attributes as performance metrics. Consider these and others of your own:
- Teamwork
- Self-motivation
- Innovation
- Leadership
- Dedication
- Personality
Quantitative criteria that you can consider when submitting your nomination:
- Conversion event per hour compared to median and the rest of the team – please specify the service or other conversion event.
- Customer satisfaction score compared to median and the rest of the team.
- Chats per hour compared to median and the rest of the team.
Show us your transcripts! The principle at the root of LivePerson and all of its solutions is to forge deeper, meaningful connections between businesses and their customers. This award will honor the Chat conversation (or series of conversations) that demonstrate your team has harnessed LivePerson tools to better engage with your customers. Anecdotes are also accepted!
We would love to display some of your best chats at Aspire, so please let us know if we have permission to post on our Connection Wall of Fame!
Please apply as much weight and importance to qualitative attributes as performance metrics. Consider these and others of your own:
- Demonstrated conflict resolution
- Effective upsells
- Innovation
- Ability to identify with customer
- Personality
- Using personal connection to please customers and create meaningful connections
Quantitative criteria that you can consider when submitting your nomination:
- Customer satisfaction score metrics
- Upsell/conversion data
Embracing the idea behind our LiveEngage platform, this award will honor the customer who implemented an extraordinary campaign using multiple engagement tools. Perhaps you invited some customers to chat and others to voice, and directed targeted promotions to others? We want to hear how you became a true LivePerson Power User, implementing all of the tools at your disposal!
The LPer Hero Award (Any LivePerson employee)
Last year when we introduced the LivePerson Hero Awards, we were thrilled when some of our customers took it upon themselves to nominate a particularly helpful LivePerson employee who went over and beyond the call for duty. So in 2013 we are making it official! Let us know who you’d like us to laud for their dedication to your success.
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