As your customers' preferences for online service evolve, it is critical to understand how they want to reach you. According to Forrester Research, more and more consumers are using chat and click-to-call to connect with businesses. Benefits such as ease of use, real-time resolution, and convenience have made chat the online customer service channel with the highest satisfaction rating.1
LivePerson provides LP Chat and LP Voice to help your business increase conversions, improve customer experience, and drive business objectives.
- LP Chat makes online customer interactions more memorable by delivering personalized, targeted and innovative chat experiences wherever customers interact with your brand.
- LP Voice delivers a seamless connection between your website and voice channel to effectively engage prospects and customers at their most critical moment online.
- Drive measurable results with LivePerson:
- Improve conversion rates by over 20%
- Increase average order size by over 35%
- Reduce customer support costs by over 25%
- Maximize customer lifetime value
Download the full Forrester Research report by completing the form to the right.
1 "Understanding Customer Service Satisfaction to Inform Your 2012 eBusiness Strategy," Forrester Research, Inc., January 2012
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