If you were to take a selfie of your digital engagement strategy, what would it look like?

As the “selfie culture” continues to emerge, we couldn’t help but wonder: What if a business took a selfie of their organization? How would it stack up against customer demands?

That is why we created an assessment, asking marketing, sales, and customer service executives to share insights around their current strategies.

A total of 226 executives participated, snapping their digital engagement selfies. Respondents were separated into two categories: businesses that use real-time engagement tools and solutions, and those that do not.

This ebook will reveal:

• Profile views of the four common selfies
• Key commonalities from the selfie assessment
• Trends implemented by best-in-class businesses
• How organizations can improve their selfies and overall customer experience strategies
  

What Selfie Are You?

• Enthusiastic Newcomer
• Trend Watcher
• Cross-Channel Champion
• Digital Innovator

Join the Conversation!  #CXSelfie

#CXSelfie