How Effective Mobile And Online Engagement
Drives Better Sales And Service Results

Digital customer engagement through online and mobile channels is now mission-critical to winning, serving, and retaining customers. As consumer’s transition away from traditional engagement channels such as phone calls and physical stores or branches, the ability to engage with customers through digital channels is no longer a “nice-to-have” feature; it is a key component in a company’s ability to grow and survive. Discover the 5 key findings yielded by Forrester’s in-depth survey of 135 customer experience strategy decision-makers at enterprises in the US, UK & Germany.

"...organizations that place digital at the heart of their customer engagement strategy are more likely to be market leaders in their industry and more likely to achieve or surpass company revenue targets. Digitally mature companies are delivering improved customer service across all channels while lowering costs and driving customer satisfaction."

-Forrester Consulting

Playing Catch up to Consumers

Download a copy of "Playing Catch up to Consumers", a commissioned study conducted by Forrester Consulting on behalf of LivePerson, by completing the form to the right.


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